You will see if you have any duplicate listings in the Duplicates section. These statuses are possible duplicates, processing, suppressed, and unable to suppress.
Possible Duplicates: Suggested Duplicates that are a close match to your listing. (Not All Suggestions are Duplicates) If the business suggested is not your business, select “Not a Duplicate”. In order to suppress a listing, it must be a business you manage. You are unable to suppress a competitor. The tool is only able to suppress a possible duplicate if the location matches in 2/3 of the main data points (Business Name, Address, and Phone number). If they do not match in 2/3 data points, it will display "Unable to Suppress".
Processing: The system is processing the suppression. Please allow for up to 72 hours to process a suppression. If remains processing after this time frame, please contact [email protected].
Suppressed: The listing is suppressed and will now redirect to your active listing.
Unable to Suppress: The location is not a close enough match to suppress. We will require further documents in order to push through the suppression. Please provide one of the following documents to [email protected]. The document must come from the location you are attempting to suppress and contain outdated information matching the one in duplicated listing. It must match 2/3 of the main data points.
Acceptable Documents:
- Articles of Incorporation
- Utility bill (electric, gas, telephone, internet, etc.)
- Magazine mailed to your location
- Official documents on state or federal letterhead
- Business Card
Please note that in Canada and the majority of European countries, the Listing Management tool will automatically find duplicates of your locations across all connected directories – no action is required from your side.
The system not only automatically detects duplicates, but also suppresses them. Use the Duplicates tab to keep track of the progress.
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